01Who can use Spur
You need to be at least 16 and resident in Australia to hold a Spur account. If you are under 18, you confirm you have a parent or guardian's permission. By using the service you confirm you meet these requirements.
Some listed services are restricted to adults (18+), for example injectables and certain wellness treatments, and are flagged as such on the slot. The studio verifies age at the appointment; please don't reserve an 18+ service if you don't meet the age requirement.
02What Spur is
Spur is a directory that surfaces real, last-minute availability at vetted Sydney studios and lets you reserve a slot. The studio — not Spur — provides the beauty service and is responsible for it. We work hard to vet partners and show accurate availability and prices, but we are not the provider of the underlying service.
03Your account
One account per person. We use passwordless sign-in — keep access to your email secure, as you're responsible for activity on your account. If you think someone else has accessed it, email hello@usespur.au straight away.
You need an account to make a booking, but not to browse. Browsing slots is open to everyone; when you reserve your first slot we create your account as part of checkout, using the name, email and mobile number you provide (or that your mobile wallet returns). After that, we email you a sign-in link for future visits.
04How bookings work
You browse, you tap to reserve, and you pay a small booking fee to Spur via Stripe, using secure payment fields embedded on Spur's own checkout page. The studio is then told to expect you — it receives your first name, mobile number, appointment time and service. On the day, just give your name at the studio; there's no code to present. Your slot is held by your booking fee.
05Pricing and the two payments
There are two separate payments, and we show you both before you commit:
- Booking fee to Spur — 10% of the discounted price ($1 minimum), charged via Stripe Checkout when you reserve. This is what Spur earns, and the total you pay us is shown in full before you pay. Stripe is our payment processor; we don't store your full card number. If a payment is declined, the slot isn't reserved.
- Discounted service price to the studio — paid directly to the studio at the appointment (EFTPOS, card, or cash — whatever the studio accepts). The studio keeps 100% of this; Spur never touches it.
The discounted price you see in Spur is the price you pay the studio. Prices and discounts are set by the studio, not by Spur.
06Booking fee and refunds
The booking fee reflects the cost of reserving your slot. If the studio cancels, we refund your booking fee in full, automatically.
If you need to cancel, email hello@usespur.au — we review refunds case-by-case and will refund where it's fair to do so (for example, genuine illness or an emergency, or where we or the studio were at fault). Because these are last-minute slots, we ask that you only reserve what you mean to honour.
Nothing in these terms limits your rights under the Australian Consumer Law, including the consumer guarantees, which cannot be excluded.
07Honour what you book
These are last-minute slots. When you reserve one, someone else can't easily take your place at short notice, and the studio is preparing for you.
If plans change, call the studio directly as soon as you can — most will accommodate. Repeated no-shows may lead us to pause your account (see section 12); we believe in being kind to the studios.
08Restricted (18+) services
Some services are restricted to adults and are flagged on the slot. The studio is responsible for verifying age and may refuse service if the age requirement isn't met. Don't reserve a restricted service unless you qualify.
09The studio provides the service
The appointment itself — the quality, safety, and outcome of the service — is the studio's responsibility, with the consumer guarantees that go with it. Studios are independent businesses, not agents or employees of Spur. If something goes wrong with the service on the day, raise it with the studio; we'll help where we can (see section 14).
10Liability
Spur is a directory that connects you with independent studios; the studio — not Spur — provides the beauty service and is responsible for it. To the extent permitted by law, and without excluding, restricting, or modifying any rights you have under the Australian Consumer Law that cannot be excluded, Spur is not liable for the acts or omissions of studios or for the underlying service.
Where Spur is liable for failing to meet a consumer guarantee in relation to our own service, our liability is limited as permitted by law. Nothing in this clause applies to limit liability that cannot lawfully be limited.
11Acceptable use
Use Spur honestly and lawfully. Don't misuse the service, attempt to circumvent the booking-fee model, interfere with the site, or use it to harass studios or other users. Don't reserve slots you don't intend to honour.
12Suspension and termination
You can close your account at any time by emailing hello@usespur.au.
We may suspend or close an account for a defined reason — for example, material or repeated breach of these terms, fraud, abuse, repeated no-shows, or attempts to circumvent the booking-fee model. We'll tell you why, and give you notice where it's practicable to do so.
13Intellectual property
The Spur name, wordmark, design, copy, and code are owned by Spur. You're welcome to share screenshots and link to us; please don't reproduce the wordmark or copy commercially without asking. Studio names, photographs, and service descriptions remain the property of the relevant studio.
14Changes to these terms
We will email account holders at least seven days before material changes take effect. Minor changes (typos, formatting) we'll just publish.
15Disputes and governing law
If something has gone wrong, start by emailing hello@usespur.au — we want to know and we'll try to fix it.
These terms are governed by the laws of New South Wales, Australia. You and Spur submit to the non-exclusive jurisdiction of the courts of New South Wales. Nothing here affects rights you may have to bring a matter before a tribunal or regulator.
16Contact
Questions, complaints, anything at all: hello@usespur.au.
[Spur legal entity name] (ABN [ABN]) · Sydney, NSW, Australia.
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These are the terms for customers. If you list your studio on Spur, your relationship with us is governed by the Studio-Partner Agreement instead.