01Parties and relationship
This agreement is between [Spur legal entity name] (ABN [ABN]) (“Spur”, “we”, “us”) and your studio (“you”, the “Partner”). You are an independent business. Spur is a directory and booking platform; we are not your agent, partner, or employer, and we don't provide the beauty services you offer.
02Listing and eligibility
To list, you must run a legitimate studio, hold the registrations and qualifications your services require, and give us accurate information about your business. We curate the directory and may limit how many partners we accept per suburb. One account per studio; keep your sign-in access secure.
03The commercial model
Listing on Spur is free. You keep 100% of what customers pay you at the studio — no commission, no subscription, no fixed fees, no minimums, no setup fee. Spur is paid separately by the customer's small booking fee at reservation; we never deduct from or process your portion.
No exclusivity and no lock-in. You can pause or remove your listing at any time from your dashboard.
04Listing standards and content
You're responsible for your listings being accurate and current — services, descriptions, photos, hours, and availability. Don't list anything misleading. You grant Spur a non-exclusive licence to display your listing content (name, photos, service descriptions) on Spur and in related promotion of your availability. Your content remains yours; you can remove it by removing the listing.
05Pricing and booking-fee mechanics
You set your own slots, hours, services, prices, and discounts. The discounted price you set is what the customer pays you directly at the appointment (EFTPOS, card, or cash). Spur charges the customer a booking fee (10% of the discounted price, $1 minimum) at reservation via Stripe; that fee is Spur's, separate from your price. We show customers both amounts before they commit.
06Restricted services and advertising compliance
You are solely responsible for the services you list and provide, and for complying with all applicable laws — including the Therapeutic Goods Act 1989 (Cth) and TGA advertising requirements, the Health Practitioner Regulation National Law, and the NSW poisons and therapeutic-goods legislation.
You must not list, name, describe, or promote prescription-only medicines or treatments — including botulinum toxin and dermal fillers, or terms such as “anti-wrinkle injections” or “dermal fillers.” You must clearly mark any service restricted to persons 18+ and verify age at the appointment. Spur may edit or remove any listing that breaches these requirements.
07You provide the service
You are the supplier of the beauty service. You're responsible for the service's quality, safety, and outcome, and for the consumer guarantees that attach to it under the Australian Consumer Law. Spur is not responsible for the service you provide.
08Insurance
You must hold and maintain appropriate insurance for your business — including public liability and, where relevant to your services, professional indemnity insurance. We may ask you to confirm your cover.
09Tax and invoicing
You are responsible for your own tax obligations, including GST where it applies to your services, and for issuing any tax invoices to customers for the service. Spur is responsible only for the booking fee it charges the customer.
10Cancellations and refunds
If you cancel a booking, the customer's booking fee is automatically refunded to them in full. We ask you to honour confirmed bookings and to give customers as much notice as possible if a slot can't go ahead.
11Customer information
For each booking, Spur shares only what you need to serve the customer on the day: their first name, booking time, and confirmation code. You must handle that information lawfully, use it only to provide the appointment, and meet your own privacy obligations. Don't use it for your own marketing without the customer's consent.
12Removal and suspension
We may remove a listing or suspend your account for a defined reason — for example, breach of this agreement, repeated complaints, studio-side no-shows, misrepresentation, or non-compliant listings. We'll tell you why and, where practicable, give you notice and a chance to fix it. You can pause or remove your listing at any time.
13Liability and indemnity
Each party is responsible for its own acts and omissions. To the extent permitted by law, Spur is not liable to you for the services you provide or for matters outside our reasonable control, and neither party is liable for indirect or consequential loss. You agree to cover us for third-party claims arising from your services or your breach of this agreement (such as a claim about a treatment you performed). Nothing in this clause limits rights that cannot lawfully be limited, including under the Australian Consumer Law.
14Term and termination
This agreement runs while your listing is active. There's no lock-in — either party may end it at any time on reasonable notice. You can remove your listing from your dashboard; we'll honour bookings already confirmed where we reasonably can.
15Changes to this agreement
We'll give you reasonable notice of material changes to this agreement by email. If a change doesn't work for you, you're free to remove your listing — there's no lock-in.
16Disputes and governing law
If something's gone wrong, start by emailing hello@usespur.au. This agreement is governed by the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of the NSW courts.
17Notices and contact
Reach us at hello@usespur.au or +61 431 324 732.
[Spur legal entity name] (ABN [ABN]) · [registered address] · Sydney, NSW, Australia.